Refund Policy
This policy explains subscription cancellation, consultation refunds, refund processing timelines, consumer rights, and dispute escalation for SheHealy users. It is governed by the laws of India and applies to global users of shehealy.com.
Effective: June 29, 2026
Subscription Cancellation
- You may cancel your subscription at any time from account settings.
- Cancellation takes effect at the end of the current billing cycle.
- You retain access to paid features until the billing cycle ends.
- No partial refunds are issued for unused days in a monthly cycle.
Refunds - Subscriptions
| Situation | Refund |
|---|---|
| Cancellation within 7 days of first subscription (new users only) | Full refund |
| Technical failure preventing access for 48+ hours | Pro-rata refund for affected period |
| Cancellation after 7 days | No refund - access continues until period end |
| Annual plan cancelled within 7 days | Full refund |
| Annual plan cancelled after 7 days | Refund for unused complete months remaining |
Refunds - Consultations
| Situation | Refund |
|---|---|
| Cancelled by you 24+ hours before session | Full refund |
| Cancelled by you less than 24 hours before session | No refund |
| No-show by user | No refund |
| Cancelled by healer | Full refund |
| Technical failure preventing session | Full refund |
| Session ended early due to healer | Pro-rata refund or replacement session |
Payment Gateway - Refund Processing
- SheHealy is not responsible for delays in refund processing caused by third-party payment gateways (Razorpay, Stripe).
- Once approved by SheHealy, refunds are submitted to the payment processor within 2 business days.
- Actual credit to your account depends on your bank or card issuer - typically 7-10 business days.
- If a refund has not appeared after 15 business days, contact your bank before escalating to us.
How to Request a Refund
Refund Request Process
- Email: info@shehealy.com (actively monitored).
- Subject line: Refund Request - [your registered email].
- Include: booking or subscription reference, reason for refund.
- Response within 5-7 business days.
- Approved refunds processed within 7-10 business days to original payment method.
Physical EIVA Waitlist
Joining the Physical EIVA waitlist is free and carries no financial commitment. No charge is made until a purchase is confirmed.
Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Protection Act 2019 (India) or applicable consumer protection laws in your jurisdiction.
Disputes
If you are dissatisfied with a refund decision, contact our Grievance Officer at devesh@shehealy.com. Unresolved disputes may be escalated to the National Consumer Helpline (India): 1800-11-4000.
Contact
- Email: info@shehealy.com (actively monitored).