Terms of Use

• You must be 18 years of age or older.
• You must use the platform for personal, non-commercial purposes.
• You must access the platform from a jurisdiction where our services are lawfully available.

SheHealy provides:

• AI-assisted emotional support through EIVA.
• Pre-screening tools (PHQ-9, GAD-7) for personal awareness only.
• Connection to licensed mental health professionals for consultation.
• Wellness, self-help resources, and educational content.

SheHealy does not provide:

• Medical diagnosis or clinical treatment.
• Emergency mental health services.
• A substitute for professional psychiatric or psychological care.
• Crisis intervention services.

• EIVA is an AI companion, not a licensed therapist, psychologist, or medical professional.
• AI-generated responses may be inaccurate, incomplete, or contextually inappropriate.
• Users must not rely solely on EIVA for any medical, psychiatric, or clinical decision.
• EIVA does not diagnose conditions, prescribe treatment, or provide clinical advice.
• Always consult a licensed healthcare professional for medical or mental health decisions.
• SheHealy is not liable for any harm arising from reliance on AI-generated content.

• By using EIVA, you explicitly acknowledge and consent that you are interacting with an artificial intelligence system, not a human.
• Your conversations with EIVA may be processed by third-party AI providers (Anthropic, OpenAI) subject to their own data processing terms.
• You accept the inherent limitations of AI-generated emotional support.
• You understand EIVA cannot replace clinical care and accept this limitation.

• SheHealy does not guarantee any specific health or wellness outcome.
• Therapy, counselling, and emotional support outcomes vary between individuals.
• Recovery, improvement, and wellbeing depend on many personal and clinical factors beyond SheHealy's control.
• PHQ-9 and GAD-7 screening scores provided by EIVA are for personal awareness only and do not constitute clinical diagnosis.
• If your symptoms worsen or you are in crisis, seek immediate professional help.

• By booking a teleconsultation, you acknowledge that teleconsultation has inherent limitations compared to in-person care.
• Technical issues including internet failure, audio/video disruption, or platform outages may occur and may affect consultation quality.
• Teleconsultation is not always a substitute for in-person examination, particularly for complex or emergency presentations.
• Your healer may recommend in-person assessment if clinically necessary.
• SheHealy is not liable for clinical outcomes where technical limitations affected the consultation.

Eligible healers may optionally connect a Google Account to synchronize confirmed SheHealy appointments with a calendar selected by the healer. The integration is not required to use the healer portal. By choosing to connect it and approving Google's authorization screen, the healer authorizes SheHealy to use the permissions described below only for this feature.

• The https://www.googleapis.com/auth/calendar.calendarlist.readonly scope is used to read calendar identifiers, names, primary-calendar status, and access roles so the healer can select a destination calendar.
• The https://www.googleapis.com/auth/calendar.events scope permits calendar-event access and is used by SheHealy to create, update, move, and delete private events managed by SheHealy for confirmed, rescheduled, or cancelled consultations.
• SheHealy does not request the userinfo.email or userinfo.profile scopes and does not use the Google UserInfo API to access the healer's Google profile or public personal information.
• The primary-calendar identifier returned through the Calendar API may be the same as the healer's Google Account email address.
• A synchronized event may include appointment date and time, consultation mode, the healie's first name, an applicable in-person location, a private SheHealy appointment identifier, and a link to the appointment in the healer portal.
• The healer must connect only a Google Account and calendar that they are authorized to use and must keep their Google Account secure.
• The healer may disable synchronization or disconnect Google Calendar through the healer portal and may also revoke access through their Google Account settings.

Disconnecting stops future synchronization and clears SheHealy's stored OAuth credentials and selected-calendar details. It does not necessarily remove events that were already created in Google Calendar; the healer remains responsible for reviewing or deleting those existing events where appropriate. Appointment records retained independently within SheHealy remain governed by these Terms and the SheHealy Privacy Policy.

Google Calendar is a third-party service provided by Google. Its availability, security, authorization process, and service changes are outside SheHealy's control and are subject to Google's applicable terms and policies. SheHealy does not guarantee uninterrupted synchronization and is not responsible for delays or failures caused by Google, internet connectivity, expired or revoked authorization, calendar permissions, or changes made directly in Google Calendar. Healers should verify critical appointment details within the SheHealy healer portal.

SheHealy handles information received from Google APIs as described in the SheHealy Privacy Policy and in accordance with the Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy.

You agree not to post or engage in the following:

• Unlawful activity of any kind.
• False information about your identity or health condition.
• Abusive, threatening, or hate speech content.
• Content infringing third-party copyright or intellectual property.
• Spam or unsolicited promotional material.
• Attempts to reverse-engineer, scrape, or interfere with the platform or EIVA.
• Harassment of healers or other users.
• Any attempt to extract emergency clinical services from EIVA.

SheHealy reserves the right to remove non-compliant content and suspend or terminate accounts without notice.

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorised access at info@shehealy.com.

• SheHealy uses third-party payment processors (Razorpay, Stripe). SheHealy is not responsible for payment gateway downtime, processing errors, or failures caused by third-party payment systems.
• If a payment fails due to gateway error, contact info@shehealy.com. We will resolve within 5 business days.
• SheHealy does not store your card details. All payment data is handled by the payment processor under their PCI-DSS compliant systems.

SheHealy is not liable for failure to perform obligations due to events beyond reasonable control, including:

• Floods, earthquakes, storms, fire, or other natural disasters.
• War, armed conflict, terrorism, civil unrest, or government-imposed restrictions.
• Cyberattacks, ransomware, or malicious third-party interference with platform infrastructure.
• Internet or telecommunications network failures not caused by SheHealy.
• Pandemic, epidemic, or government-mandated shutdown.

In force majeure events, SheHealy will notify users promptly and resume services as soon as reasonably practicable.

• General: info@shehealy.com (actively monitored).
• Legal / DMCA / IP: legal@shehealy.com (actively monitored).
• Grievance: devesh@shehealy.com.